Your Adventure. Our Venture.

Looking for a unique travel experience? Look no further than The Zoo Travel & Tours based in Kuruman, Northern Cape, South Africa.

As a premier tour operator, we specialize in creating unforgettable journeys that showcase the beauty and culture of our region and far beyond.

Let us take you on a one-of-a-kind adventure that will leave you with memories to last a lifetime. Book your next trip with The Zoo Travel & Tours and let us show you the wonders of South Africa, Africa and the world at large.

About us

Welcome to The Zoo Travel & Tours, your premier tour operator in the land of plenty. With a passion for creating unforgettable travel experiences, we strive to provide exceptional service and unique adventures for our clients.

Our team of experts is dedicated to crafting personalized itineraries that cater to your specific interests and preferences. Whether you're seeking a relaxing getaway or an action-packed adventure, we are here to make your travel dreams a reality.

Why choose us?

We offer reliable and comfortable transport solutions for mining professionals and tourists, ensuring safe and efficient travel to remote destinations with local expertise and exceptional service.

Terms and Conditions

1. Booking Procedure and Formation of Contract: 

a. All bookings are subject to availability and confirmation by the tour operator.
b. A contract is formed between the client and the tour operator upon receipt of the booking deposit and issuance of a booking confirmation. 

2. Payment Details: 

a. Deposit: A non-refundable deposit is required at the time of booking to secure the reservation.
b. Payment Dates: Full payment is due 30 days prior to the tour departure date.
c. Late Bookings: Bookings made within 90 days of departure may require immediate full payment.
d. Surcharges and Penalties: Additional charges may apply for late payments, changes to the booking, or other services requested. 
e. Payment Type: Payments are accepted strictly EFT for record keeping. Please do email us your proof of payment.
f. Payment Protection: Clients are advised to ensure appropriate payment protection; such as travel insurance covering financial defaults. 

3. Cancellation: 

a. Cancellation requests must be submitted in writing to the tour operator.
a. All cancellation requests must be submitted in writing to the tour operator via email or other official communication channels.
b. Verbal cancellation requests will not be accepted. 

4. Cancellation Penalties: 

a. Cancellation penalties are determined based on the number of days prior to the tour departure date: 90 or more days: 25% of the total tour cost will be retained as a cancellation fee.
60 to 30 days: 50% of the total tour cost will be retained as a cancellation fee.
30 days or less: No refunds will be provided. 
b. Non-refundable deposits are retained for all cancellations, regardless of the cancellation timeframe. 

5. Cancellation Refund Process: 

a. Refunds, if applicable, will be processed within 21 days of receiving the cancellation request.
b. Refunds will be issued using the same payment method used for the original booking.
c. Any applicable cancellation fees and non-refundable deposits will be deducted from the total refund amount. 

6. Partial Cancellations: 

a. If only part of a group booking is cancelled, cancellation penalties may still apply based on the total number of participants and the cancellation timeframe.
b. The tour operator reserves the right to adjust pricing and cancellation penalties for partial cancellations accordingly. 

7. Postponement: 

a. In the event that the tour operator postpones the tour due to insufficient bookings, a full refund of the client's payment shall be issued, provided that the client is unable to accommodate the rescheduled date.
b. We do require a minimum of 6 paying clients in order for the tour to proceed. 

8. Client Responsibility: 

a. It is the responsibility of the client to review and understand the cancellation policy prior to booking.
b. Clients are encouraged to obtain comprehensive travel insurance to cover unforeseen circumstances that may result in cancellations. 

9. Force Majeure: 

a. In the event that the tour is cancelled or altered due to circumstances beyond the control of the tour operator, such as natural disasters, political unrest, or other force majeure events, the cancellation terms may be modified at the discretion of the tour operator.
b. In such cases, reasonable efforts will be made to provide alternative dates or refunds to affected clients, subject to any applicable cancellation fees and non-refundable deposits. 

10. Tour or Holiday Information: 

a. The tour operator provides detailed information about each tour or holiday package, including itinerary, inclusions, exclusions, and other relevant details.
b. Clients are responsible for reviewing all tour information and ensuring suitability prior to booking. 

11. Accommodation: 

a. Accommodation details are provided in the tour itinerary.
b. Accommodation may be subject to change based on availability or operational requirements, with similar standard alternatives provided where necessary. 

12. Changes to the Itinerary: 

a. The tour operator reserves the right to make changes to the itinerary due to unforeseen circumstances or operational reasons.
b. Clients will be notified of any significant changes, and reasonable alternatives will be provided where possible. 

13. Insurance: 

a. Clients are strongly advised to obtain comprehensive travel insurance covering medical expenses, trip cancellations, and other unforeseen events. 

14. Passport, Visa, and Health Requirements: 

a. Clients are responsible for ensuring compliance with all passport, visa, and health requirements for the duration of the tour.
b. The tour operator may provide general guidance on these requirements, but ultimate responsibility lies with the client. 

15. Limitation of Liability: 

a. The tour operator shall not be liable for any loss, damage, injury, or expense incurred as a result of circumstances beyond its control.
b. Liability for any services provided by third-party suppliers, such as accommodation providers or transportation companies or cruise companies, is governed by their respective terms and conditions. 

16. Client Behaviour: 

a. Clients are expected to conduct themselves in a responsible and respectful manner throughout the tour.
b. The tour operator reserves the right to refuse service or remove any client whose behaviour is deemed disruptive or poses a risk to themselves or others. 

17. Complaints Procedure: 

a. Any complaints or issues during the tour should be reported to the tour guide or representative as soon as possible.
b. Formal complaints should be submitted in writing to the tour operator within 7 working days after the tour's conclusion. 

18. Other Miscellaneous Matters: 

a. Force Majeure: The tour operator shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its control.
b. Jurisdiction: These terms and conditions are governed by the laws of The Republic of South Africa, and any disputes shall be resolved in accordance with these laws. 

By booking a tour with us, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. 

In the event of a cancellation occurring during the trip or due to the closure of the destination/activity attributable to Force Majeure, clients shall be required to either opt for an alternative activity/destination or await the identification of an alternative date, as determined through consultation with the clients. Under this arrangement, clients shall be obligated to supplement their payment by an additional 25% to offset costs already incurred by the tour operator.